Reviews

5.0

★★★★★

GOOGLE RATING

219

GOOGLE REVIEWS

Featured reviews

Three that between them cover the whole job: honest advice that is not a sales pitch, a first Egg delivered and explained end to end, and what the ongoing support is actually like.

★★★★★

I recently purchased a rotisserie from Meat Smoke Fire, and the experience has been nothing short of exceptional. Before dispatching my order, Helena took the time to check that it would fit my setup—already a sign of the care and attention they put into their customers.

When I later had questions about temperature controllers and thermometers, Nic personally called me to have an in-depth conversation about my options. What impressed me most was that he never tried to steer me toward products they sell; instead, he gave me honest, balanced advice and even offered to connect me with sponsored users for further insights.

This level of customer service is rare. The passion for BBQ shines through in every interaction, and it’s clear they genuinely care about helping people get the most out of their cooking. I came away absolutely blown away by the knowledge, integrity, and enthusiasm of the team.

Meat Smoke Fire has earned a customer for life. If you’re serious about BBQ and want support from people who truly live and breathe it, look no further.

Chris W
December 2025
GOOGLE REVIEW

★★★★★

Communication from Meat Smoke Fire Limited was superb. Helena was incredibly helpful and actioned everything promptly. We had help choosing our egg and additional accessories, which was easy to order and everything, including delivery instructions, was explained very clearly. The egg arrived in good time and the delivery team were also very helpful. The egg was well packaged as were the additional items. My husband is thrilled with his egg, made even better by great customer service from Meat, Smoke, Fire Limited. Would higly recommend.

Kate Pike
August 2026
GOOGLE REVIEW

★★★★★

Nic and Helena were excellent when choosing my Big Green Egg and accessories - knowledgeable, friendly, very responsive and with great ongoing aftersales support. If you're thinking about getting a BGE - do it, they're fantastic - and as suggested by all the reviews, Meat Smoke Fire is the best place in the UK to buy them. The website also has some great recipes and user guides.

Nigel
July 2026
GOOGLE REVIEW

★★★★★

We bought our Big Green Egg from Helena & Nic and the level of customer service was 10/10. Amazing tips in advance of purchasing of what to get with the egg and very helpful guides on the website for after. Very grateful, thank you!

Luke Hood
July 2026
GOOGLE REVIEW

★★★★★

Can't do better than buying a Big Green Egg from Nic. He takes so much time and care to walk you through what the BBQ can do, and he is so kind and enthusiastic. Next level experience and customer service. Would highly recommend to anyone who is interested in the Big Green Egg and accessories.

Megan Manley
February 2026
GOOGLE REVIEW

★★★★★

I was most impressed with the help and service I received, what a pity there are not more companies with similar high standards. Having bought an Egg from Nic 15 years ago my enthusiasm is reignited Many thanks

Maddy Noffki
July 2026
GOOGLE REVIEW

★★★★★

Excellent personal service for my Big Green Egg order and some great advice offered. They were able to offer a decent discount off all BGE items, so a better price than anywhere else in the UK. I’ll definitely be back for some accessories when I work out which ones I need!

Andrew Mintey
April 2026
GOOGLE REVIEW

Delivery, packing and when something goes wrong

Nothing tells you more about a supplier than what happens on a bad day. These are the reviews we are proudest of.

★★★★★

There were some issues with the delivery company and some resulting damage which MeatSmokeFire were very quick to deal with and a replacement quickly delivered. Based on this experience I will definitely shop here again.

darren gladwell
April 2026
GOOGLE REVIEW

★★★★★

We have used Meat Smoke Fire a few times over the last 3 years since we brought out Big Green Egg. We have found that the communication from them answering our questions to actually receiving our goods are always in a timely manner and with great knowledge. What we have ordered has always arrived in a timely manner and if there is a delay of any sort we have always been contacted. I would recommend ordering through them.

Francesca Martin
July 2026
GOOGLE REVIEW

★★★★★

I bought this for my son in law who is a keen chef! The product arrived in very good time for Christmas and he is thrilled with it. Thank you to you and your team, Very pleased indeed to award 5*

Lucy Bates
January 2026
GOOGLE REVIEW

LetzQ rotisseries and accessories

The LetzQ rotisserie is mentioned in more of our reviews than any other single accessory. It fits the Big Green Egg and the Kamado Joe.

★★★★★

Fast service and super advice on all matters BBQ - will consult again before buying more additions towards our Green Egg cooking. The rotisserie attachment works really well - Letz-Q does the job superbly for our XL Big Green Egg.

Roger Poland
April 2026
GOOGLE REVIEW

★★★★★

Nic was extremely helpful in assisting me with my purchase, the item arrived in th alloted time as promised, very pleased with the whole service.

I will certainly use "MeatSmokeFire" again , highly reccommended. (would give a 10 star rating if I could).

Robert Dent
July 2026
GOOGLE REVIEW

The recipes and guides

Our recipe library is free and always will be. It gets mentioned in reviews as often as the products do.

★★★★★

Great website, great swift delivery !!

Ian Jones
January 2026
GOOGLE REVIEW

In brief

Shorter reviews, all five stars, all from our Google profile.

★★★★★

Excellent customer service and great products at a good price. I wouldn’t hesitate to recommend Nic and Helena to anyone looking for quality BBQ products and service

Brian Fallon
July 2026
GOOGLE REVIEW

★★★★★

Very responsive and helpful aftercare 🙂

Tim Buller
July 2026
GOOGLE REVIEW

★★★★★

After buying my new BGE from Meat Smoke Fire, called to see Nic he told me what to buy and what not. Had a great lesson on the Egg from him so helpful. Lovely person.

martyn heyes
July 2026
GOOGLE REVIEW

★★★★★

Everything I've ordered from Meat Smoke Fire have been delivered promptly and the product is high quality.

Lucy Sail
July 2026
GOOGLE REVIEW

★★★★★

Super knowledgeable, great communication and fast delivery if items; would highly recommend.

james watson
April 2026
GOOGLE REVIEW

★★★★★

Great item, great price,fast delivery and great communication

mark eggleton
February 2026
GOOGLE REVIEW

★★★★★

Brilliant customer-oriented service. Thank you!

Igor Kharchyshyn
January 2026
GOOGLE REVIEW

★★★★★

Excellent service and support

Andrew Bufton
June 2026
GOOGLE REVIEW

Reviews left directly on this site

These were submitted to us on meatsmokefire.co.uk rather than to Google. They are the only reviews on this page carrying structured data, because they are the only ones we collected ourselves.

Big Green Egg Rotisserie by LetzQ — 18 inch, Large Egg

★★★★★

Dear Nic,

You may recall we spoke on the phone yesterday afternoon before I placed an order for a LetzQ rotisserie.

I'm amazed to say it has just been delivered - less than 24 hours later! That's what I call service. Thank you very much indeed. Most impressed!

Best wishes, Charles

Charles H
13 April 2024
WEBSITE REVIEW

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